Founded in 1968, singapore pools provides a safe and trusted platform for people to place bets on sporting events such as soccer matches, motor racing events, and horse races. The state-owned gaming company also operates lottery games such as TOTO and Singapore Sweep, and is committed to helping the community by raising funds for charity. As a socially responsible organisation, it has worked to reduce the social cost of gambling while upholding strict regulatory standards.
With the advent of digitalisation in recent years, a number of Singapore Pools’ online services have been revamped. These include online registration and self-service channels for players. The website also allows players to view their account details and history, and make changes on the go. The website is accessible on desktop, mobile and tablet devices.
To ensure a seamless user experience for its online betting customers, singapore pools has migrated its on-premises applications monitoring system to Oracle Cloud Infrastructure (OCI). With OCI’s observability and management platform, the company can monitor performance and availability of their multiple applications in one unified dashboard. This improves operations, minimizes risk and reduces troubleshooting time by up to 50%.
Singapore Pools’ IT team can easily identify complex issues, and address them quickly. This helps to prevent a cascading effect that would affect the entire system. OCI’s dashboards also provide insights that help Singapore Pools to continually optimize their systems, ensuring that they are operating at peak performance.
With the launch of iTOTO and Group TOTO, Singapore Pools has introduced new ways for bettors to share their winnings. In addition, the company has been re-certified to Level 4 of the World Lottery Association Responsible Gaming Framework, and is one of the pioneers in Asia to win a BCA Green Mark GoldPlus for its energy efficient data centre.
Yeo explains that as the organisation embarks on an ongoing digital transformation journey, they have to keep on top of emerging gaming trends. This includes ensuring that their IT solutions are able to effectively stem leakages to illegal gambling operators and uphold strict regulatory standards. To do this, they have stepped up their efforts in innovation. They have also partnered with Collective Campus to conduct a one day tech crash course for their staff, covering ideation methods, innovation theory and key innovation tools.
Another priority for Singapore Pools is its commitment to being a “Company for Good”. To further this goal, the company established iShine Cloud in 2018, a charity that provides other charities with an integrated suite of technology and business support. This improves the productivity and governance of their operations, so they can focus on delivering more meaningful impact to society.